REFUND POLICY

This business is owned and operated by one person, as well as a small selection of part-time freelance instructors. As such, Pinch runs solely on appointment based scheduling, and your mindfulness + consideration of our time and resources is greatly appreciated.

With that in mind, when you book a session with us, you are not only supporting a small business, but we are also holding a space for you within our (limited) booking calendar. This means that your scheduled time slot is no longer able to be booked by anyone else.

Rescheduling

Lessons, classes, and drop-in time may be rescheduled one (1) time, free of charge, but must be done at least 48 hours prior to the start of the scheduled session.

Cancellations

Your health and well-being is very important to us! Lessons, classes, and drop-in time may be canceled at any time for a full refund, with no cancellation fee, up until 1 week prior to the scheduled session.

For cancellations made within 1 week (and prior to 48hrs) of the scheduled session, there is a fee equal to 50% of the cost of the original booking.

Cancellations made within 48hrs of the scheduled session are non-refundable and cannot be rescheduled.

Workshop tickets are non-refundable and cannot be rescheduled.

Private events are non-refundable, but may be rescheduled if provided with notice of 10 or more days.

Party Modifications

No refunds will be made for those in your party unable to attend. However, if desired, a voucher can be provided for a future communal session, so long as we were notified that they would not be in attendance, prior to the start of the session.

If we are not notified ahead of time, then they will be considered a no call, no show, and therefore they will no longer be eligible for a voucher.

This applies to all sessions; lessons, workshops, drop-in time, and private events.

Refunds

Outside of the reasons detailed above, refunds will strictly be at the owners discretion.

Please note that the cost of your session covers the experience itself. While you have the chance to walk away with one finished, usable ware per person (free of charge), it is not a guarantee. As such, we will not provide you with a full or partial refund of your session, when pieces do not turn out as expected.

Similarly, we will not provide refunds for those who pass their pick up window, resulting in the donation of their pieces. This includes accidentally missing your completion notification, the email landing in spam or alternate folders, etc.

Please note:

This policy does not change for unexpected life events, obligations, or a change in your plans.

There is absolutely no refund , rescheduling, or vouchers provided for no shows.

You will find that many small pottery studios, similar to Pinch, have a strict no-refund policy.

In an effort to keep things fair to all (ourselves included), NO exceptions will be made. We greatly appreciate your respect and understanding.